Empowerment: A Way of Life will is available now!

John Tschohl's newest book, Empowerment: A Way of Life, focuses on the idea that fulfilled, empowered employees lead to satisfied customers. Often the employees that could have the biggest impact on an organization by making rapid and accurate decisions are the least empowered to do so. this book was written to help everyone better understand how to use empowerment and why it is critical to your success.

Empowerment is not just a set of rules--it's a way of life.

Hardcover Book
Download Only - English

Empowerment: A Way of Life on Playaway All-In-One Audiobook

Now you can provide powerful audio-based customer training–anytime, anywhere. Playaway® is a lightweight portable player that is pre-loaded with the complete Empowerment: A Way of Life audiobook by John Tschohl.

John Tschohl is the internationally recognized service strategist, and president and founder of Service Quality Institute, the global leader in customer service. His passion lies solely in customer service and he refuses to get off track.

PlayAway Audio Book