John Tschohl - Internationally Recognized Customer Service Strategist

John Tschohl, Internationally Recognized Service Strategist, is a best selling author of 5
books on customer service. Tschohl has been talking about his topic longer than anyone
in the world. He is a service strategist and President of Service Quality Institute, the
Global Leader in Customer Service.
Tschohl is dynamic, hard hitting, and inspirational. His books are especially recognized
and highly esteemed by senior executives as the most powerful must-reads in
organizational growth through service strategy. As the creator of the world’s first
customer service training program over 30 years ago, he is the recognized authority on
the subject. His message has been clear, “The single reason any company is in business is
to create ‘overhappy’ customers.” His concept is based on common sense built around his
38 years in speaking, designing training programs and developing a customer driven
workforce.
John has been featured on major television shows from Good Morning America, CNBC and PBS to
USA Today’s cover story, newspapers, radio stations, and magazines from almost every
corner of the world. John’s technology and books have been translated into 11 languages,
represented in over 40 countries.
Currently, John Tschohl is working on his forthcoming book, Empowerment: A Way of
Life. His most exciting project to date, Tschohl has incorporated a lifetime of helping
employees and organizations worldwide reach their highest possible achievement, the
overhappy customer.